5.What if I am not available at my shipping address due to an
emergency during the time of delivery?
A- Our courier team will hand over the parcel to the person at the shipping address, if the
person is not there. They will take confirmation from the customer and hand over the parcel to
the guided person after collecting the validated OTP from the customer. Our courier agents will
try reaching you over the call in such circumstances and will try to deliver the product to you
6.How can I track my order?
You can track the status of the order by logging in to our website and clicking on Track Order.
No, as of now, we take up only prepaid orders, hence COD. But checking the possibility for
8.Can I cancel my order after it has been shipped?
Unfortunately, Once the order has been shipped out, we can't able to cancel the order.
9.Do I need to carry ID proof while shopping at Joyalukkas
If you purchase above Rs.200000 at the time of payment we require you to provide us with
10.How do I pay the excess amount if the exchange order is of a
Customer needs to return the order within the return period will refund the amount back to
source and the customer can place a new order with higher value.
11. Can I Return my order more than once?
No, More than once can't return the order.
12. Is my order covered by insurance?
Yes, your order is covered by insurance.
13. Can you customize a design from your online website?
No, We don't customize a design on the online website, Do visit the nearest Joyalukkas
14. How soon will I receive my order?
Customers are advised to expect the delivery by the date mentioned under the delivery option
on the website and once you
15. Do we need to show any ID proof?
Specific Logistic partners may request for an ID proof while delivering the order, so it's good
to keep ID proof with us.
16. How do I pay using a credit/debit card, and is it safe?
We accept VISA and Mastercard and international cards. You will need to key in your 16-digit
credit/debit card number and the 3-digit CVV code (card verification value found on the back of
the card) and complete the payment flow. All credit/debit card details remain confidential and
17. How safe is my product if I order from your website?
Your product is shipped with fully packed and covered packing that ensures that the contents
remain intact. Your jewelry is fully insured till it reaches your doorstep, and we only work with
reputed and established courier services like Blue Dart for orders within India.
18. I lost my jewelry invoice; can I get a duplicate?
Yes, we can arrange a duplicate invoice for you.
19. Do you match prices if an item I purchased goes down in
All sales prices are final, and Joyalukkas does not price match. All pricing is calculated using
current metal to give you the best possible value. These prices do change from time to time,
20. I live outside India, but I want to have the order delivered in
Yes, it is possible to do that, just change your shipping country to India and register an Indian
mobile number and any convenient payment option and get your order.
21. Can I redeem the gift card for international orders?
No, as of now, we don't have the option; customers can redeem the gift card in only Indian
22. Do we need a PAN CARD?
Yes, for a purchase above Rs.2 lakhs, a PAN card needs to be provided.
23. Do you have buy now and pay later facility?
No, we don't have a buy now and pay later facility. As of now, we don't have that option on
the Joyalukkas website; in the future, we may have the option.
24. What is IGI certification?
An international gemological institute certifies the color, clarity, cut, and carat of diamonds
25. Can I exchange my old gold jewelry and buy new jewelry at
Joyalukkas Website?
No, we will not exchange old gold on the online website. If you want to exchange and buy new
jewelry, then you have to visit our offline store nearby your location.
26. How many times can I use gift cards?
There is no limitation to use gift cards. You can use the gift cards as long as there is still a
27. If I purchase a gift card, how will I get the details of the gift
You will get the gift card details via email from Joyalukkas online department after checking
28. What can I do if my order is delayed?
For delivery and other issues, you may contact our customer care team on - 08025127900 or
care@joyalukkas.com; we will be happy to assist you immediately.
29. What happens if my order is shipped to the wrong address?
There is no possibility to ship the order to the wrong address because what you mention on
the website details will be delivered to the same address. In case if it goes to the wrong place,
then you have to contact the Blue Dart courier.
30. Is there any scheme on your Joyalukkas online website where
we can save money on a monthly basis and buy jewelry?
As of now, there is no monthly scheme available on the online website. In the future, we may
highlight your concern. If you're looking for scheme options, you can visit nearby Joyalukkas
showrooms in your locations, offline stores.
31. Is there any option to get an extra discount on making
As of now, there is no option for an extra discount on the website. In the future, we may
highlight the concern about the extra discount. We suggest you visit our Joyalukkas offline
stores. They will have some different discount categories.
32. How many years old is your Joyalukkas online website?
More than 6
33. From what time to what time can we get in touch with the
customer care team if there is any query?
We are happy to assist you, 24 working hours.
34. What is the difference between 22 karat and 24 karat gold?
Before understanding the difference between 22K and 24K, one must know what K or karat
stands for. It is a term used to measure the purity of gold. The higher the karat value, the purer
the gold would be. It is measured on a scale of 0 to 24. With this in mind, 24K gold is the purest
35. What is the ‘Save this Card’ option on the payment page?
This feature allows you to enter your financial details and save it for future use, which will
make your checkout quicker. Your information is kept safely on our secured payment gateway.
36. Can I add more items to my existing order?
No, it is preferable that you make another order; as of now, we don't have the option to add
more items to existing orders.
37. Does your jewelry have a resale value in offline stores
purchased from online websites?
Yes, you have the resale value in offline stores. You will get 100% value of the gold if you
purchased it online also, and making charges and GST won't be considered in resale only metal
38. How to care for 925 Sterling Silver Jewelry?
Has your silver jewelry become dull-looking? Or worse, has it turned black? Tarnishing is a
layer either black or yellow in color that happens when silver comes in contact with sulfur or
hydrogen. At this point, it is best to take the item to a Joyalukkas offline stores or professional
39. How will I get a refund for the difference in amounts?
The balance amount will be refunded to the same account from where the payment had been
made.
40. How many days will it take for the refund to reflect in my account?
It will take around 5 to 6 business days for the refund to reflect in your account.