1. What should I do if the product I wanted is no longer available
on the site? Is it still possible to place an order?
There are times when we do not have certain pieces in stock or they may have been
relocated to another page. But in case you need the desired product, we will try our
best to help you get the same. For this, you need to get in touch with the customer
care team on 080 25127900
2. Is there an option of getting jewelry with different metals or
gemstones that is not offered on Joyalukkas website?
We regret to inform you that we do not currently accept customization orders. If you
prefer, you can order your desired product from our offline store.
3. Are pendants available with the chain?
Pendants and chains can be purchased together or separately. It can be correctly
identified based on the product details on the website.
4. How do I know that the Diamonds are original?
Diamond certificate will be included with your diamond jewelry. The unique number
in the certificate can be used to trace the product specification from the certifier website.
5. If I lose my jewelry certificate, or the original invoice can I get a
duplicate one?
For invoice, log into Joyalukkas website > my account section > offline purchases
from where you can obtain the past invoices. For jewellery certificates, please write
6. Why don't I find BIS hallmarking on coins and bars?
As per the Bureau of Indian Standards (BIS), there are certain types of gold jewellery
that are exempted from hallmarking. These include:
a) Gold article with weight less than two grams,
b) Any article of gold thread,
c) Special categories of jewellery - Kundan, Polki, and Jadaau,
d) Gold watch and fountain pen,
e) Gold bullion in any shape of bar, plate, sheet, foil, rod, wire, strip, tube or coin
7. Are there any differences in price of the products that are sold
on this website and offline stores?
Due to different regional prices of gold, there may be differences in prices of the products
sold.
8. Are the buy back in retail and online the same?
There may be slight differences for the buy back of products from offline and online. For
offline, this may be obtained from the contacting the nearest store.
9. What value do I get when I resell the gold which I purchased on
Based on the prevailing metal and stone rates, the buy back is applied based on the
following table:
CATEGORY | VALUE |
Coins | 96% of Published rate |
Gold Jewellery | 96% of Published rate |
Diamond Jewellery | 96% of Published gold rate and 80% invoice
value of Diamond
|
| Platinum | 96% of Published Platinum rate and 80% Invoice
value of Diamond
|
Uncut Jewellery | 96% of Published gold rate and 70% invoice value
of Uncut Diamond
|
Making Charge, Other Stone and GST | Buy back is not applicable |
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Return/cancellation and Refund
1. Can I return the product if I don’t like it? Yes, we have a 14 days return policy and you can return your products within that time. In case you wish to return a product, we encourage you to read our return policies (link) to further understand ...