Return/cancellation and Refund
1. Can I return the product if I don’t like it?
Yes, we have a 14 days return policy and you can return your products within that time. In
case you wish to return a product, we encourage you to read our return policies (link) to further
understand the procedures and any conditions relating to that. For any assistance, you may
2. There’s a gold/diamond weight difference in the jewelry design
I ordered. How can I get a refund?
If there is a weight difference, you will get the differential amount back to your source payment
mode. We will share the email confirmation.
3. Do I have to pay money for returning the product, (within the
return period) back to you?
There will be no charge if it is within the return period. You may contact our customer care
4. Will I be charged any amount if I cancel my order?
No, you will not be charged for cancellation of the order.
Should you have any queries apart from this, we are glad to answer the same.
5. What will I do if I get a defective/wrong product?
You can drop a mail to care@joyalukkas.com or you can reach out to 080 25127900. Contact our customer care team at 08025127900 or care@joyalukkas.com and share a picture of the defective product. Joyalukkas will handle the next steps.
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